Frequently Asked Questions
Find quick answers to common questions about YUM products, orders, and more.
Products
YUM is a premium kratom extract beverage designed for convenience and great taste. Our extracts are made from high-quality kratom leaves sourced from Southeast Asia, processed using proprietary extraction methods to ensure consistent potency and flavor.
Shake well before use. Start with a small serving to assess your tolerance. Effects typically begin within 20-30 minutes and last around 3-4 hours. Do not exceed recommended serving sizes. Not intended for daily use.
We currently offer Bubble Gum and Tropical Breeze, available as single bottles, 3-packs, sampler packs, and bundles. Check our Shop page for the full lineup. We're always working on new flavors based on customer feedback!
Kratom is legal in many US states, but a number of states ban or restrict kratom products like ours. We do not ship to Alabama, Arkansas, Connecticut, Indiana, Kansas, Louisiana, Rhode Island, Tennessee, Vermont, and Wisconsin. Some cities and counties also have restrictions. It's your responsibility to know the laws in your area before ordering.
Store in a cool, dry place away from direct sunlight. Refrigeration is not required but can extend freshness after opening. Do not freeze. Best consumed within 30 days of opening.
Orders & Shipping
Standard shipping takes 5-7 business days. Express shipping takes 2-3 business days. Priority overnight delivery is also available. Orders are processed within 24-48 hours on business days.
Yes! We offer free standard shipping on all orders over $50. Express and priority shipping are available at additional cost regardless of order value.
Absolutely! Once your order ships, you'll receive an email with tracking information. You can also log into your account to view order status and tracking details.
Currently, we only ship within the United States (excluding restricted states). We hope to offer international shipping in the future. Sign up for our newsletter to be notified when we expand.
Due to state regulations, we cannot ship to Alabama, Arkansas, Connecticut, Indiana, Kansas, Louisiana, Rhode Island, Tennessee, Vermont, and Wisconsin. Checkout will not accept orders shipping to these states, and any order that slips through will be cancelled and refunded.
Payment
We accept Visa, Mastercard, American Express, and Discover credit and debit cards. All payments are securely processed through Authorize.net with SSL encryption.
Yes, absolutely. We use Authorize.net for payment processing, which is PCI-DSS compliant. Your card information is encrypted and tokenized — we never store your full card number on our servers.
We don't currently offer payment plans. However, we do offer Subscribe & Save options with discounts of up to 20% off for recurring orders.
Your card is charged immediately when you place your order. For subscription orders, you'll be charged on your selected schedule (every 15, 30, 45, or 60 days).
Returns & Refunds
We offer a 30-day satisfaction guarantee. Unopened products in original packaging may be returned for a full refund within 30 days of delivery. See our Shipping & Returns page for complete details.
Email returns@drinkyum.com with your order number. We'll provide a return authorization number (RMA) and shipping instructions. Returns without an RMA may not be accepted.
For safety and quality reasons, we cannot accept returns on opened or used products. If you received a defective or damaged product, please contact us within 48 hours of delivery.
Once we receive and inspect your return, refunds are processed within 5-7 business days. It may take an additional 5-10 business days for the refund to appear on your statement.
Subscriptions
Choose your products and delivery frequency (every 15, 30, 45, or 60 days). You'll save up to 20% on every order. Manage, pause, or cancel your subscription anytime from your account.
Yes! Log into your account to skip an upcoming delivery or pause your subscription. You can also change your delivery frequency or update products at any time.
You can cancel your subscription anytime from your account dashboard. There are no cancellation fees or penalties. Any orders already shipped are not eligible for refund.
Absolutely! Log into your account and you can add, remove, or swap products in your subscription. Changes take effect on your next billing cycle.
Still have questions?
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